| Patients experiences | Provider | State | Nation |
|---|---|---|---|
| Patients who reported that their nurses "Always" communicated well | 82% | 81% | 79% |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 3% | 5% | 4% |
| Patients who reported that their nurses "Usually" communicated well | 15% | 14% | 17% |
| Patients who reported that their doctors "Always" communicated well | 84% | 84% | 82% |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 3% | 4% | 4% |
| Patients who reported that their doctors "Usually" communicated well | 13% | 12% | 14% |
| Patients who reported that they "Always" received help as soon as they wanted | 64% | 68% | 68% |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 10% | 10% | 9% |
| Patients who reported that they "Usually" received help as soon as they wanted | 26% | 22% | 23% |
| Patients who reported that their pain was "Always" well controlled | 76% | 72% | 71% |
| Patients who reported that their pain was "Sometimes" or "Never" well controlled | 6% | 7% | 7% |
| Patients who reported that their pain was "Usually" well controlled | 18% | 21% | 22% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 62% | 66% | 64% |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 22% | 18% | 18% |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 16% | 16% | 18% |
| Patients who reported that their room and bathroom were "Always" clean | 69% | 72% | 73% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 9% | 10% | 8% |
| Patients who reported that their room and bathroom were "Usually" clean | 22% | 18% | 19% |
| Patients who reported that the area around their room was "Always" quiet at night | 66% | 67% | 61% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 8% | 7% | 10% |
| Patients who reported that the area around their room was "Usually" quiet at night | 26% | 26% | 29% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 85% | 86% | 85% |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 15% | 14% | 15% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 59% | 72% | 71% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 9% | 7% | 8% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 32% | 21% | 21% |
| Patients who reported YES, they would definitely recommend the hospital | 58% | 71% | 71% |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 4% | 5% | 5% |
| Patients who reported YES, they would probably recommend the hospital | 38% | 24% | 24% |